Feel free to unpack and set up your Oasis to see how it works and if it's the right fit for your family. Hold onto all your packaging until you've made the decision to make Oasis a part of your home!
What are the conditions for free returns?
The bassinet must be unused, and repacked in all the original packing materials and shipping box.
Returns must be initiated by filling out this form within 30 days from your date of purchase.
Hawaii and Alaska do not qualify for free returns. Please contact us if you wish to make a return from either one of these states.
Once we receive your return form we will contact you within 2 business days with a return shipping label. Please repack the bassinet and drop at your nearest FedEx. When the product has been received and inspected we will issue a refund to your original payment method.
Products that are not in the original packaging, or have been used, will be subject to a 50% restocking fee, which will be deducted from the return amount.
How do I process an Amazon return?
Amazon returns should be processed through the Amazon website.
Can I return the Oasis after 30 days?
If your Oasis is unused and in the original packaging you can return it up to 60 days for a full refund. However, if your return is initiated after 30 days of your purchase date, you will be responsible for the return shipping costs.
After 60 days all returns will be subject to a 50% restocking fee.
Are shipping fees (expedited or AK/HI) refundable?
Unfortunately we cannot refund shipping fees for expedited deliveries or deliveries to Alaska or Hawaii.